Terms and Conditions
The domain name www.travelinesw.com (and any sub-domains) links to this website ("the website"), a web portal offering journey-planning and transport information in Great Britain on behalf of National Public Transport Information Limited, or National PTI ("Traveline South West").
This website is owned and maintained by National PTI and operated by Mentz GmbH. Use of this website is subject to the following Terms and Conditions.
Use of the website implies acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions, please exit the website immediately.
1. Use of the Traveline South West Website
The website www.travelinesw.com is for the use of private individuals only for personal journey-planning and travel information. Use of the website for business purposes or for non-private use is not permitted: in such circumstances a commercial licence is required - please contact National PTI for further information.
2. Availability of the Website
National PTI and Mentz cannot guarantee that the website will always be available and will not accept any liability for lack of availability of www.travelinesw.com.
3. Accuracy of Information and Content
National PTI makes every effort to ensure the accuracy of the content or information from within the areas we create data for, but cannot be held liable for the use made of the content or information. In particular, while National PTI closely examines the accuracy of the data it produces for its own region, it cannot be held responsible for any inaccuracies in data provided by other Traveline regions, either direct, via the Traveline National Dataset (TNDS) or the Bus Open Dataset (BODS).
Public transport information can change at short notice so it is advisable to check the details of any journey within a day or two of the planned travel. Under no circumstances will National PTI or Mentz be liable for the accuracy of the content or the information provided by the website.
4. Fares and Tickets Information
For journeys including rail and coach travel, ticket information is available by re-planning your trip via the following links:
Rail travel – https://www.nationalrail.co.uk
Travel by National Express coaches – https://www.nationalexpress.com/en
Travel by Flixbus coaches – https://www.flixbus.co.uk
Travel by megabus – https://megabus.co.uk
Travel by megabus South West Falcon – https://megabus.co.uk/falcon/
National PTI makes all reasonable efforts to ensure that fares and ticket information is accurate and complete at the date of publication. You should be aware that the information it contains may be incomplete, incorrect, or may have become out of date.
No guarantee is given that these tickets are the most suitable for your purpose and National PTI cannot be held liable should another fare option prove to be more appropriate. Alternative ticket types will be available through operator websites, sales outlets and on vehicle. For further information please contact your local operating company.
5. Exclusion of Liability
This website is provided to encourage the use of public transport and is free-to-use for private individuals. In the use of the Traveline South West website, neither National PTI nor Mentz are responsible for any loss suffered, other than for death or personal injury caused by the negligence of National PTI or Mentz. If relying on the information provided or the content of the website may have financial or other consequences, you should protect yourself against any damage that may be caused by checking the accuracy and sufficiency of the information or content; for example, by checking timetable information with the transport provider.
6. Privacy Policy
This Privacy Policy explains how we protect your privacy and how you control the use of your personal information.
The information you provide to us when using this website will be used to process any request for advice or information supplied by us and to customise this website according to your interests. National PTI do not store IP addresses or other personal information for journey planning, departure information or similar requests once the session has ended.
When you contact National PTI via info@travelinesw.com within the Traveline South West website you may be asked to provide your name and address, phone numbers and e-mail address. You may also be required to give personal bank account details if a transaction results. Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place.
National PTI will only use this information to deal directly with your request for information, comment or query and will only use personal information supplied in accordance with UK data protection legislation. Personal information will not be passed to third parties, except where necessary to answer your query in full, e.g. to other traveline data providers.
Any e-mails or other communication sent to you will be clearly marked as coming from Traveline South West and/or National PTI. The website contains details of our Cookies Policy and Advertising Policy.
Should you wish to obtain a copy of the personal data that we hold on you, please write to us at National PTI, 101a Plymouth Science Park, 1 Davy Road, Derriford, Plymouth PL6 8BX.
7. External Links
The site contains links and references to other web sites operated by third parties. National PTI and Mentz cannot be held responsible for the availability, content, products or services or any other material provided on or available through these third party web sites.
Other websites:
May link to, but not replicate or encapsulate, the Traveline South West website.
Any site that links to the Traveline South West website must comply with the following conditions.
Other websites:
May link to, but not replicate or encapsulate, the website.
Should not misrepresent its relationship with National PTI or Mentz or imply that National PTI or Mentz are endorsing its products.
Should not present false information about the website or any public transport service.
Should not use the National PTI or Mentz logos without permission.
Should not contain content that could be construed as distasteful, offensive or controversial and should contain only content that is appropriate to all age groups.
8. Disputes
Use of the website, and any disputes about its use, will be subject to the laws of United Kingdom and the courts will have the right to hear any disputes.