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Privacy Policy

This Privacy Policy explains how National Public Transport Information protects your privacy and how you control the use of your personal information.

The information you provide to us when using the National PTI Traveline South West website and apps will be used to process any request for advice or information supplied by us and to customise this website and apps according to your interests. National PTI do not store IP addresses or other personal information for journey planning, departure information or similar requests once the session has ended.

When you contact National PTI via within the Traveline South West website or apps you may be asked to provide your name and address, phone numbers and e-mail address. You may also be required to give personal bank account details if a transaction results. Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place.

Traveline South West will only use this information to deal directly with your request for information, comment or query and will only use personal information supplied in accordance with UK data protection legislation. Personal information will not be passed to third parties, except where necessary to answer your query in full, e.g. to other traveline data providers.

Any e-mails or other communication sent to you will be clearly marked as coming from Traveline South West and National PTI. The Traveline South West website contains details of our Cookies Policy and Advertising Policy.

Should you wish to obtain a copy of the personal data that we hold on you, please write to us at National PTI, 101a Plymouth Science Park, 1 Davy Road, Derriford, Plymouth PL6 8BX.